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Terms & Conditions

TERMS AND CONDITIONS

Use of the Splat shoes website is subject to acceptance of these Terms and Conditions.

DISCLAIMER

Every effort has been made to ensure the information contained on the Website is correct, however Splat shoes makes no warranty as to the accuracy, or correctness of any products on the Website.

Splat shoes, including our partners, directors, officers, shareholders, employees, agents, contractors, and other third parties associated with running the Website, to the maximum extent permitted by law, disclaim all liability and responsibility for any loss or damage that might be suffered by you or any third party caused by the Website or the products sold on it including, without limitation, loss or damage suffered as a result of negligence.

PRIVACY

Splat shoes takes the security of your personal information very seriously. For more information please see our Privacy Policy.

PERSONAL DETAILS

In order to purchase products from the Website, you will need to create a Splat shoes account prior to making a purchase.

As an account holder you are required to provide Splat shoes with accurate personal information.

As an safeguard to fraud prevention we may require proof of identification of the cardholder prior to releasing the order.

Any personal information collected by Splat shoes shall not be disclosed to any third party unrelated to Splat shoes' business unless such a disclosure is authorised or required by law, or you have expressly consented to such a disclosure. Splat shoes otherwise relies on its Privacy Policy.

All descriptions, illustrations and indications or price of Products provided on this Website or otherwise communicated to you are for guidance only and intended merely to present a general idea of the Products. Nothing contained in any such description, illustration indication of price shall form any part of these Terms.

Payment can be made online by credit and debit card. Our credit and debit card processing is carried out by Eway Payments.

Our site uses the latest 128 bit SSL security, complying with and exceeding all necessary security requirements to protect your details. We do not store any sensitive information (card number, etc).

SSL encrypts your order online to avoid any decoding of that information of anyone other than the necessary processing parties. To check the security of your connection, look at the status bar of your browser window after accessing the website. If you see an unbroken key or a closed lock then, depending upon your browser, SSL is active. You can also double check by looking at the URL line of your browser - while accessing a secure server the first characters of the address will change from HTTP to HTTPS.

Credit card information will be concealed on your account and will not be visible to Splat shoes Customer Service operators.

Provision of credit card information as payment for the product/s constitutes an agreement for your purchase of the selected product/s. You must not pay or attempt to pay for product/s using fraudulent credit card information.

YOUR ACCOUNT

If you create an account with Splat shoes you will be required to provide a password. You acknowledge that you are solely responsible for maintaining the security of your password.

Each time you use the password, you will be deemed to be authorised to access and use the Website in a manner consistent with these Terms & Conditions. This means that you are responsible for any products purchased using your account details.

You must notify Splat shoes if at any time you believe someone has access to your password.

COMMENTS

You may post reviews and make, comments on the content on our Website. The content however must not be illegal, obscene, threatening, defamatory, infringing of intellectual property rights, invasive of privacy, or otherwise objectionable to third parties and is not permitted to consist of or contain software viruses, commercial solicitation, mass mailings, or any form of "spam." Splat shoes reserves the right to remove such content at any time, and without notice to you.

If you post content, and unless we indicate otherwise, you grant Splat shoes a nonexclusive, royalty-free, perpetual, irrevocable right to use, reproduce, modify, adapt, publish, distribute, and display such content on its Website and on any other marketing material Splat shoes may create.

PRICING

All prices on the Website are quoted in Australian dollars and include GST.

GST is subject to change and users of the Splat shoes website will not be informed by Splat shoes if a change occurs.

All prices are subject to change. All prices displayed on this Website are only valid online at the time shown.

STOCK AVAILABILITY

Splat shoes attempts to present the availability of stock accurately however stock availability constantly varies and is only valid at the time shown.

CUSTOMER LIAISON

Splat shoes will communicate with you about your order and the purchased product using email and by phone. Account holders must provide a valid email address and phone number to Splat shoes for this purpose.

From time to time, Splat shoes will also send you marketing material. If you do not wish to receive such material, you may unsubscribe from our mailing list.

ORDER CANCELLATIONS

You may cancel you order in full before the order is dispatched by Splat shoes.
Splat shoes will refund you in full for the orders cancelled and will not charge you a cancellation fee. However, once the order is dispatched for delivery you are unable to cancel the order.

Splat shoes also reserves the right to cancel your order if:

 - You provide an unauthorised credit card

 - We are unable to process payment on the credit card provided

 - You provide invalid personal details

 - If, when required, you cannot provide acceptable proof of identity

 - The product has become unavailable

 - If, for any reason, we don’t reasonably believe we can successfully complete delivery

SUSPENSION AND/OR TERMINATION

If you breach these terms and conditions, Splat shoes reserves the right to suspend or terminate your account at any time without prior notice to you. If your account is suspended or terminated, you will not be able to access the Website.

If you are awaiting delivery of products, Splat shoes reserves the right to cancel your order. A refund may be issued to the credit card provided during the purchase process.

DELIVERY

Splat shoes delivers to Australia usually within 2-5 working days free of charge. For all orders outside Australia there is a flat delivery charge of AUD$ 29.00.

For more information on delivery, please visit our Delivery Policy page.

CUSTOMS, DUTIES AND TAXES

Orders to New Zealand greater than NZD$350 will incur customs charges and taxes, including GST. The value these charges apply to, and the charges and taxes are subject to change at any time. Neither Splat shoes nor our courier have control over these charges. Splat shoes will not declare international orders as a "Gift". You are wholly liable for the payment of all customs charges and taxes. The items will be held by the customs broker and will not be released for delivery until all customs charges and taxes are paid. The order cannot be cancelled or returned to sender if held. All other international orders may also be subject to local customs, duties and taxes. You are wholly responsible and liable for these charges. Splat shoes accepts no responsibility for any additional charges and cannot accept a return and refund of those goods if the charges are not paid. Please refer to your local customs authority for more information.

Splat shoes shall not be liable for any loss or damage which occurs as a result of any virus or breach of security. Splat shoes does not give any warranties as to the compatibility of the Website with your computer systems, software and/or hardware.

RETURNS

You may return items purchased at Splat shoes for a full refund within 21 days of purchase.

To qualify for a full refund items must be in an unworn, undamaged and unmarked condition and in their original undamaged shoe box or packaging.

For returns to Splat shoes from New Zealand and other countries, of shoes purchased from Splat shoes the cost of shipping must be paid in full by you prior to acceptance by Splat shoes. You may choose to return the product to Splat shoes for a full refund if the product is faulty when you receive it. Faults will be assessed by our Customer Service Centre. If the product is found to be faulty you will receive a full refund, otherwise the product will be returned to you.

New Zealand and Overseas customers will be responsible for shipping and handling charges for any returns/exchanges. Splat shoes recommends sending return parcels via registered post as we are not liable if your return is not received at our address. If your parcel goes missing you will be required to provide two pieces of documentation; a proof of delivery to our address and a scanned image of the signature obtained upon delivery. If you cannot provide this information, Splat shoes will not be held accountable for any losses. For more information on our returns policy, please visit our Returns Policy page.

REFUNDS

Refunds will only be issued in accordance with our returns policy and will only be made to the original account used for payment. In some limited circumstances we may make a refund to an alternate account if the original has been cancelled or is not available.

Splat shoes will not consider requests for refunds after 21 days of purchase. Unless the product is deemed faulty by our Customer Service operator.

For a refund on shoes purchased  after 21 days, please email 

LOSS OF GOODS

The risk of loss of goods shall be passed to you upon our delivery of the product to you. In the case of New Zealand and overseas deliveries you authorise for the goods to be collected at your specified address and delivered to our head office. Splat shoes will not be held responsible for any loss, damage or liability as a result of this authority.

PROMOTIONAL VOUCHERS

Splat shoes uses vouchers for promotional purposes from time to time. No cash redemption for a voucher code is possible. By submitting your email address on the promotional pages on www.splatshoes.com.au you agree to receive our Splat shoes newsletter with updates on new arrivals. Please read our Privacy Policy for more information.

DISPUTES

This contract will be governed by the laws of New South Wales, Australia. Any dispute arising out of your use of the Website, or the products purchased on it, will be subject to the exclusive courts of that jurisdiction.

SECURITY

When you register your personal details to establish an account or to place an order, a secure server is used. Secure Sockets Layer (SSL) encrypts the information you send through this website. Splat shoes makes no warranty in respect of the strength or effectiveness of that encryption and accept no responsibility for events arising from unauthorised access of the information you provide.

CHANGES TO TERMS AND CONDITIONS

Splat shoes reserves the right to change these Terms and Conditions of its service without informing you.The Terms and Conditions for existing orders shall be upheld by Splat shoes.You should check our Website for any updated Terms and Conditions.

CONTACT US

You can find our contact details on our Contact Us page.